The Computer & Statistical Services Helpdesk provides the NCI-Frederick community with a single point of contact for computer assistance, information, service, and support.
The Helpdesk is staffed from 8:00 a.m. to 5:00 p.m., Monday to Friday, excluding NCI-Frederick holidays. Users can expect most desktop support requests to be addressed within 5 working days, "urgent" request within 1 working day. Please contact the helpdesk to report any problems with hardware, software, or web sites.
The Helpdesk can be reached via:
- Web: Submit a Request for Service
(Note: this is the preferred method for requesting desktop computer support from the Helpdesk.) - Phone: x-5115 (Business Hours)
- E-Mail: helpdesk@css.ncifcrf.gov
In the event of an emergency situation during non-business hours C&SS can be contacted through the NCI-Frederick Security Desk, which is staffed 24h x 7d.
- Phone: x-1091 (NCI-F Security Desk - Emergencies Only)
