The Computer Services Microcomputer Support group is committed to providing the NCI-Frederick user community with computer support that is timely, effective, and efficient. If you are having a problem with any piece of software or hardware, please Get Help Now!
Microcomputer & Communications Support (MCS) provides all NCI-Frederick employees with a central resource for support and service of their desktop and laptop computers and related peripherals and communications equipment. MCS is organized into three groups: Microcomputer Support, Networking and Communications, and the NCI-Frederick Computer Services Helpdesk. The Computer Services Helpdesk serves as the focal point of the MCS group, coordinating communication between MCS and the NCI-Frederick population.
Further Information and Services Available from MCS:
- Place a Request for Service
- General Desktop Computer Support
- Account Passwords and E-Mail Assistance
- Support for C&SS Developed and Supported Systems
- Anti-Virus and IT Security Asssitance
- Access Site Licensed Software
- Request Use of a Loaner Computer
- Read Important Computer Security Information and Policy (Including FDCC and Encryption)
- Check the Disposition of Pending or Completed Requests
- View Computer Services Helpdesk Service Goals and Statistics
- Read Important Anti-Virus Information for NCI-Frederick Personnel
- Review the List of NCI-Frederick Site-Licensed Software
- Review MCS Guidelines for Purchasing Computers and Software
- Read Answers to Frequently Asked Questions about MCS
- Read Overview of Networking and Communications Services Available
- Baseline Configuration of Computer Equipment at the NCI-Frederick
