Get Help Now!

Frederick IT Services Helpdesk provides the NCI-Frederick and Frederick National Laboratory communities with a single point of contact for IT assistance, information, service, and support.

The Frederick IT Helpdesk is staffed from 8:00 a.m. to 5:00 p.m., Monday to Friday, excluding NCI-F/FNL holidays. Users can expect most desktop support requests to be completed within 5 working days, "urgent" requests within 1 working day. Please contact the Helpdesk to report any problems with hardware, software, or web sites.

Web: Submit a Request for Service

  1. (Note: this is the preferred method for requesting routine support from the Helpdesk.)
  2. Web: Check the Disposition of a Previous Request
  3. Phone: x-5115
  4. E-Mail:

Emergencies During Non-Core Hours:

  • Request an Emergency Call-In: x-1091

Frederick IT Helpdesk and Deskside Support